HP LaserJet Pro M102w - How to Reset Network Settings and Reconnect to Wi-Fi

HP LaserJet Pro M102w - How to Reset Network Settings and Reconnect to Wi-Fi

Overview

This document provides a comprehensive guide on resetting network settings and reconnecting the HP LaserJet Pro M102w printer to a Wi-Fi network.

Performing a network reset can resolve issues such as:

  • Printer not connecting to Wi-Fi

  • Printer showing Offline or Unavailable in HP Smart app

  • Incorrect or outdated network configuration

  • Changing router or network credentials (SSID / password)

After resetting, you can reconnect the printer to a wireless network using Wi-Fi Protected Setup (WPS), HP Smart app, or USB setup method.

1. Before You Begin

Before performing the reset, prepare the following:

  • A stable Wi-Fi network with 2.4 GHz frequency (the printer does not support 5 GHz networks).

  • Wi-Fi name (SSID) and password.

  • A computer or smartphone connected to the same Wi-Fi network.

  • Ensure the printer is powered on and in Ready state (Power light solid).

💡 Note: During the reset, the printer will temporarily lose connection to any wireless or mobile devices.

2. Reset Network Settings to Default

Resetting clears all stored wireless information and returns the printer’s network settings to factory defaults.

Method 1: Using the Control Panel Buttons

  1. Turn on the printer.

  2. Wait until the printer reaches Ready state (power light is solid).

  3. On the printer’s control panel:

    • Press and hold the Wireless button (📶) and the Cancel button (✖️) together for 10 seconds.

  4. Release both buttons.

  5. Wait about 30–60 seconds for the reset to complete.

🔄 The printer will automatically restart. The Wireless light will start blinking, indicating that the Wi-Fi settings are cleared and the printer is ready for reconfiguration.

3. Confirm the Reset Was Successful

You can verify whether the network reset completed correctly by printing a Wireless Configuration Report.

Steps

  1. Press and hold the Information (i) button for 5 seconds.

  2. The printer will print a Network Configuration Page.

  3. Check the details:

    • Status: “Not connected”

    • Network Name (SSID): “--” or blank

    • IP Address: “0.0.0.0”

✅ This confirms the printer’s network settings are successfully reset to default.

4. Reconnect the Printer to Wi-Fi

You can reconnect the HP LaserJet Pro M102w to your wireless network using one of three methods:

Option 1: Connect via Wi-Fi Protected Setup (WPS)

(Recommended for routers with a physical WPS button)

Steps

  1. Make sure the printer is powered on.

  2. Press and hold the Wireless button (📶) on the printer until the Wireless light starts blinking.

  3. Within 2 minutes, press and hold the WPS button on your wireless router for 3–5 seconds.

  4. Wait up to 2 minutes for the connection to complete.

🟢 When the Wireless light turns solid, the printer has successfully connected to the Wi-Fi network.

Option 2: Connect via HP Smart App

(Recommended for setup from smartphones or computers)

Steps

  1. Install the HP Smart app:

    • [Android/iOS]: Search HP Smart in Play Store or App Store.

  2. Open the HP Smart app → Tap “+” Add Printer.

  3. Choose “Set up a new printer” → Follow the on-screen instructions.

  4. When prompted, connect your device to the printer’s temporary Wi-Fi network (e.g., DIRECT-xx-HP M102w).

  5. Enter your home Wi-Fi name (SSID) and password.

  6. Wait until the connection is established.

🟢 When setup is complete, the printer will automatically connect to your main Wi-Fi and appear in the HP Smart dashboard.

Option 3: Connect via USB Setup (Windows or Mac)

(Used when WPS is unavailable)

Steps

  1. Connect the printer to your computer using a USB cable.

  2. Open the HP Easy Start software or HP Smart app.

  3. Select Set up a new printer > USB setup.

  4. Follow the instructions until the app detects your printer.

  5. Choose your Wi-Fi network, enter the password, and let the setup complete.

  6. Once connected, you can remove the USB cable.

⚠️ Ensure your router allows new devices and doesn’t block unknown MAC addresses.

5. Verify Wireless Connection

After reconnecting, print another Network Configuration Report to confirm connection details.

Steps

  1. Press and hold the Information (i) button for 5 seconds.

  2. The printed page should show:

    • Status: Connected

    • SSID: Your Wi-Fi network name

    • IP Address: Assigned (e.g., 192.168.x.x)

✅ If these values appear correctly, your printer is now successfully reconnected to Wi-Fi.

6. Reinstall or Update Printer Driver (If Needed)

After reconnecting, ensure your computer recognizes the printer properly.

Windows

  1. Open Control Panel > Devices and Printers.

  2. Right-click HP LaserJet Pro M102w → Select Remove device (if old version exists).

  3. Click Add a printer → Choose Add a network, wireless, or Bluetooth printer.

  4. Select the HP LaserJet Pro M102w and click Next.

Mac

  1. Go to System Settings > Printers & Scanners.

  2. Remove any old HP M102w instance.

  3. Click “+” → Select the printer from the list → Add.

💡 For best performance, download the latest drivers from HP Support.

7. Troubleshooting Connection Problems

Problem Possible Cause Solution
Wi-Fi light keeps blinking Printer failed to connect Check SSID/password, move closer to router
HP Smart can’t find printer Mobile device on different network Ensure same Wi-Fi for both
Connection drops after a while IP conflict or weak signal Assign static IP via router settings
Cannot print wirelessly Outdated firmware Update via HP Easy Start or HP Smart

8. Optional: Assign a Static IP (Advanced)

To prevent connection drops, you can assign a static IP address.

Steps

  1. Print the Network Configuration Page.

  2. Open a browser → enter the printer’s IP address.

  3. Log in to the Embedded Web Server (EWS).

  4. Navigate to Network > IPv4 Configuration.

  5. Select Manual IP → Enter:

    • IP Address (e.g., 192.168.1.120)

    • Subnet Mask (usually 255.255.255.0)

    • Default Gateway (your router IP)

  6. Click Apply.

✅ This ensures the printer always uses the same IP address.

9. Maintenance and Best Practices

  • Keep your printer within 2–5 meters of the Wi-Fi router.

  • Avoid using the 5 GHz band — only 2.4 GHz is supported.

  • Do not place the printer near microwaves, cordless phones, or metal surfaces.

  • Regularly update firmware using HP Smart or HP Support Assistant.

  • Restart the printer and router once a month to clear cached connections.

Summary

Resetting and reconnecting your HP LaserJet Pro M102w to Wi-Fi can resolve many wireless issues such as disconnections, incorrect network credentials, or setup failures.
By following this step-by-step guide — from resetting the network to reconnecting using WPS, HP Smart, or USB setup — you can quickly restore stable wireless printing functionality.

If the issue persists after all steps, contact HP Support for advanced diagnostics or hardware inspection.

Note :

"HP LaserJet Pro M102w - How to Reset Network Settings and Reconnect to Wi-Fi"

This content is uploaded by APP SETUP DEVELOPER and available on Google Play Store. APP SETUP DEVELOPER do not own this content and this content credits to their respective owners listed in the source link. Hopefully useful and share this app.

Design and Coded by www.idblanter.com www.blantertheme.com www.blantermedia.com (Rio Ilham Hadi) 08888905441