HP LaserJet Pro M102w - Printer Not Responding or Offline Issue

HP LaserJet Pro M102w - Printer Not Responding or Offline Issue

Overview

This document provides comprehensive troubleshooting steps for resolving “Printer Not Responding” or “Offline” issues on the HP LaserJet Pro M102w. These problems commonly occur due to network disconnections, outdated drivers, or incorrect printer status in the operating system. Follow the solutions below in sequence until the issue is resolved.

1. Verify Power and Printer Status

Possible Causes

  • The printer is turned off or in Sleep mode.

  • Printer status lights are indicating an error.

Solutions

  1. Check Power Connection

    • Ensure the printer’s power cable is securely plugged into both the printer and the wall outlet.

    • Press the Power button to turn on the printer.

  2. Check Status Lights

    • Power Light – Should be solid (not blinking).

    • Attention Light – If blinking, there’s a printer error (such as paper jam or low toner).

    • Wireless Light – Should be solid blue when connected to Wi-Fi.

  3. Wake the Printer

    • If the printer is in Sleep Mode, press any button (such as Cancel) to wake it.

    • Wait 30 seconds and try printing again.

2. Ensure Correct Connection Type (USB or Wireless)

USB Connection

  1. Reconnect the Cable

    • Unplug and reconnect the USB cable directly to the computer (avoid using hubs or extension cables).

    • Try a different USB port on your PC.

  2. Verify Device Recognition

    • On Windows, open Device Manager > Printers and confirm that HP LaserJet Pro M102w appears.

    • If not, reinstall the printer driver.

Wireless Connection

  1. Check Wi-Fi Connection

    • The Wireless Light should be solid blue.

    • If blinking, the printer is disconnected — reconnect using the HP Smart app or the Wireless Setup Wizard.

  2. Print Wireless Network Test Report

    • Hold the Wireless button for 5 seconds to print the report.

    • Ensure the IP address is valid (not 169.x.x.x).

  3. Reconnect to Wi-Fi

    • Reconfigure Wi-Fi by pressing and holding the Wireless and Cancel buttons for 5 seconds to reset network settings.

    • Then reconnect using HP Smart or WPS (press the router’s WPS button, then the printer’s Wireless button).

3. Set Printer as Default and Bring It Online

Possible Causes

  • Printer is not set as the default device.

  • Windows has marked the printer as “Offline.”

Solutions

  1. Set as Default Printer

    • Go to Control Panel > Devices and Printers.

    • Right-click HP LaserJet Pro M102w > Set as Default Printer.

  2. Use Printer Online

    • In the same menu, right-click the printer > See what’s printing.

    • Select Printer > Use Printer Online.

    • If “Pause Printing” is checked, uncheck it.

  3. Restart Print Spooler Service

    • Press Windows + R, type services.msc, and press Enter.

    • Scroll down to Print Spooler, right-click it, and select Restart.

4. Reinstall or Update Printer Drivers

Possible Causes

  • Outdated or corrupted printer drivers.

Solutions

  1. Uninstall the Printer

    • Go to Control Panel > Devices and Printers, right-click your printer, and select Remove Device.

  2. Download the Latest Driver

    • Visit the official HP Support – Software and Drivers.

    • Search for HP LaserJet Pro M102w and download the latest Full Feature Software or Basic Driver.

  3. Reinstall the Driver

    • Run the installer and follow on-screen prompts.

    • Restart your computer after installation.

5. Check IP Address and Network Configuration

Possible Causes

  • The printer’s IP address has changed or is invalid.

Solutions

  1. Print Configuration Page

    • Press and hold the Resume/Cancel button for 5 seconds.

    • Locate the IPv4 Address.

  2. Verify Connectivity

    • Open a web browser and type the IP address in the address bar.

    • If the Embedded Web Server (EWS) opens, the printer is online.

  3. Assign Static IP

    • In the EWS, go to Network > IPv4 Configuration > Manual IP, and assign a fixed IP address within your network range.

    • This prevents the printer from appearing offline after router restarts.

6. Disable Firewall or Antivirus Blocking

Possible Causes

  • Security software is blocking printer communication.

Solutions

  1. Temporarily disable your firewall or antivirus and check if the printer responds.

  2. If resolved, add an exception rule for:

    • HP Smart,

    • HP Network Services, and

    • The printer’s IP address.

  3. Re-enable your security software after configuration.

7. Reset Network Settings (Wireless Models Only)

When to Use

If all above methods fail, reset the printer’s network settings.

Steps

  1. Press and hold the Wireless and Cancel buttons simultaneously for 5 seconds.

  2. The Wireless Light will blink — indicating a reset.

  3. Reconnect to your network using HP Smart or WPS setup.

8. Update Firmware

Why It Matters

Outdated firmware may cause connectivity instability or “offline” errors.

Steps

  1. Visit HP Support – Firmware Updates.

  2. Enter your printer model (HP LaserJet Pro M102w).

  3. Download and install the latest firmware package.

  4. Restart the printer after completion.

Summary

If your HP LaserJet Pro M102w displays “Not Responding” or “Offline”, it usually results from connection interruptions, driver issues, or power state errors.
By verifying the printer’s connection, updating software, and ensuring proper network configuration, the printer should return to Online and Ready status.

Note :

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